Some processes are excruciatingly tedious, long and painful so the temptation to take shortcuts are understandable and forgiveable over a reasonable period of time.
Shortcuts mean we are skipping steps, allowing the current processes we are supposed to do become complacent and do not improve.
We are also enabling the process to continue to be complicated by working around it rather than facing the problem and solving it.
Roleplay Scenario: Let’s take the example of a few components are not in your kitting list and you raise a non-conforming report to document the problem.
Problem definition: Components are not in kitting list, you need them to complete your work.
Immediate solution: Raise NCR, get planners to add in to the list and you go get them from store.
Long term solution: Repeat the immediate solution everytime you encounter similar problem.
Impact: The NCR couldn’t be closed because there’s no quality problem on the parts, all are usable. Over time it piles up and become statistical example of NCR not closed.
The above example is a manufacturing operation problem which one might encounter but under different background, industry and organisation setting.
Nevertheless, the lesson still stands, don’t take shortcuts over a long time.
Let’s grab the problem by the horns and take it down!
Cheers 🥂 MFR